Refund policy
Refund & Return Policy
At Astragalaxy, customer satisfaction is very important to us. We want you to shop with confidence and enjoy every purchase from our store.
Returns
We accept returns within 14 days of receiving your order.
To qualify for a return:
- Items must be unused and in original condition
- Products must include original packaging
- Proof of purchase or order confirmation is required
Non-Returnable Items
The following items cannot be returned or refunded:
- Final sale or clearance items
- Personalized/custom products
- Gift cards
- Used or damaged items caused by improper use
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, include:
- Your order number
- Clear photos of the item received
- Photos of the packaging
We will gladly offer a replacement or refund if the issue is confirmed.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval of your refund.
If approved:
- Refunds are sent to your original payment method
- Processing time may take 5–10 business days depending on your bank or payment provider
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was sent
- The item arrived damaged or defective
Order Cancellations
Orders can only be canceled within 12 hours of purchase. After this period, orders may already be processed or shipped.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card provider
- Contact your bank for processing updates
If you still need help, please contact our support team.
Contact Us
For any refund or return questions, please contact us at:
Care Email: Care@astragalaxy.shop
Thank you for shopping with Astragalaxy.