Shipping policy

OVERVIEW

This Shipping Policy outlines how Astra Galaxy Store processes and delivers orders. By placing an order with us, you agree to the terms below.

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order is processed, it will be shipped to the address provided at checkout.

Estimated delivery times:

Please note that delivery times are estimates and may vary depending on your location and shipping carrier.

Shipping costs are calculated at checkout based on your location and order size.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.

We are not responsible for shipping delays caused by:

Delays may occur during peak seasons or due to high demand.

Please ensure your shipping address is correct before placing your order.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Astra Galaxy Store is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

If your package is lost in transit, please contact us and we will assist you in resolving the issue with the shipping provider.

If your order arrives damaged, please contact us within 48 hours of delivery at:

Please include photos of the damaged item and packaging so we can review and assist you.

If you have any questions about shipping, feel free to contact us at:

Astra Galaxy Store
📧 care@astragalaxy.shop